Providing practical support that helps leaders lead better and employees work better together.
We focus on helping organizations strengthen their people and culture through two core services:
Coaching for managers and supervisors – Mosaic provides practical coaching for those responsible for leading people, addressing performance concerns, and navigating difficult workplace situations. Coaching focuses on helping leaders recognize changes in employee behavior and performance; document concerns clearly and objectively; prepare for difficult conversations; make appropriate referrals to assistance resources; and follow up consistently and respectfully. The goal is to help managers act with confidence, compassion, and accountability while maintaining a safe, productive, and respectful workplace.
Training for employees -Mosaic offers engaging workplace training programs that help employees build the knowledge, skills, and confidence needed to contribute to a healthier, more effective work environment. The programs are designed to be practical, relatable, and action-oriented.
Client Testimonials
Bill Heffernan is extremely knowledgeable and experienced in providing EAP/MAP services to client companies in various industries nationwide. Bill is an expert in providing drug free workplace programs, management consultation, wellness seminars, workplace training programs, Critical Incident Stress Debriefings (CISD’s), and organizational consultation in diverse organizational settings including unions, hospitals, financial companies, etc.
Joyce Marter, LCPC, CSP®
I had the privilege of working with Bill for 24 years at ERS. He is a skilled clinician who excels at conflict management and leadership development. Bill is also an engaging presenter who enjoys creating new trainings and interacting with the audience. Bill has advised many organizations in the development and implementation of their own Drug Free Workplace policies using his extensive experience in the substance abuse field. I enjoyed collaborating with Bill over the years, as he is a wonderfully supportive and thoughtful person.
Andrea Harkleroad, Client Relations Manager at AllOne Health
I have had the pleasure of partnering with Bill Heffernan for over eight years to deliver Sexual Harassment Prevention Training for my clients. The feedback has been consistently positive, with clients expressing strong appreciation for both the depth of the content and Bill’s engaging, professional delivery.
Cindi Elstien, Founder of People by CFE
I have had the honor and privilege of working with Bill for the last 17 years and have known him professionally for 25 years. Bill is a gifted trainer and articulate speaker whose tireless work ethic and willingness to go the extra mile goes into every project he touches. Bill’s expertise includes the development and implementation of Employee/Member Assistance Programs, Drug-Free Workplace Policy and Organizational Consultation. Bill is extremely professional and well respected in the EAP Community. On a personal note, Bill is a great mentor and a wonderful colleague. I learn something new every time I speak with him.
Kathleen Horton LCPC, CADC, Rosecrance Behavioral Health
The Electrical Contractors’ Association of City of Chicago (ECA), has been fortunate enough to have Bill Heffernan share his knowledge with the membership over the years regarding ScreenSafe, the effects of drug and alcohol abuse as well as the importance of prevention, the effects of addiction and where to seek help, the topics of: mental health awareness, reasonable suspicion issues, sexual harassment prevention, and the list goes on. I wholeheartedly recommend Bill for providing support to management / supervisors concerning the above issues, as well as training employees to work better together.
Tim Taylor, ECA Assistant Manager
Mosaic is available for select training and consulting programs, as well as customized ones.
Please reach out to discuss available trainings and support services. Recent engagements have included:
Reasonable Suspicion
This drug-free workplace and reasonable suspicion training program reviews current alcohol and drug-use trends, common signs and symptoms of impairment, workplace drug-testing basics, and the role of employee/member assistance programs. It also provides practical guidance on documenting objective observations, determining when reasonable suspicion may exist, managing difficult employee conversations, arranging testing, and responding consistently, confidentially, and respectfully.
Sexual Harrassment
This sexual harassment prevention training program is designed to comply with the Illinois Workplace Transparency Act. The training defines sexual harassment, explains employer responsibilities for responding to and investigating complaints, and reviews the reporting options available to employees who experience or witness workplace harassment. It also provides practical, actionable bystander intervention strategies to help employees recognize, interrupt, and report inappropriate conduct.
Mental Health and Suicide Prevention
This mental health and suicide prevention training program is designed to reduce stigma, increase awareness, and help participants recognize when someone may be struggling. The training explores anxiety, depression, alcohol use, cannabis use, workplace bullying, and other behavioral health concerns, with particular attention to how these issues can increase suicide risk. The program reviews available workplace, community, and assistance resources that can support employees and their families.
Stress & Time Management
Stress and time management training guides participants in identifying values and goals, recognizing time-wasting habits, improving organization, setting priorities, addressing procrastination, and using practical tools. The programs also define stress, review common physical, emotional, and behavioral warning signs, and introduce cognitive and behavioral coping strategies.
Building Resilience
This resilience training program helps participants understand resilience as the ability to persevere, adapt, and keep moving forward when facing adversity, stress, or major setbacks. The training explores how personal beliefs, thinking patterns, and reactions to daily stressors can influence long-term health, emotional well-being, and workplace effectiveness.
Basic Supervisory Skills
This supervisory skill development program helps managers recognize, document, and address employee performance, attendance, behavior, and workplace conduct concerns in a fair, timely, and constructive manner. The training emphasizes the supervisor’s role in establishing and maintaining a safe, productive, and respectful work environment while avoiding common barriers to action.
Drug and Alcohol Edcuation
This drug and alcohol education training program provides information regarding the impact of substance use on individuals, safety, health, behavior, and performance, and how they can affect judgment, coordination, and reaction time. The training reviews current substance use trends, common drugs of abuse with an emphasis on alcohol and marijuana, signs and symptoms of impairment, overdose and addiction risks, withdrawal concerns, and the importance of early help-seeking.
EAP Promotion
This EAP orientation training program introduces employees and managers to the confidential Employee Assistance Program, Work-Life services, and the practical ways these resources can support employees and their families. Managers are advised regarding how to use the EAP as a supportive management resource.